Quality business VoIP providers today offer a wide variety of feature packages, services and prices. Selecting the ideal provider and service options will depend on your type and size of business, features needed and projected volume of usage. Even when working with top-tier providers, your basic monthly service charges per line may begin at rates as low as $20. Before choosing your VoIP provider, it is essential to first determine your company's precise telecommunications needs to enable timely and cost-efficient initiation of your service. By consulting your chosen Voice over IP service team and seeking their expert advice in advance, you can be prepared to take the following steps to facilitate the smooth, productive startup of your services:
- Evaluate Your Internet
Connection. - Determine the strength and
capacity of your Internet connection and bandwidth. You need to ensure
that your system has adequate speed to best accommodate your new VoIP
installation for top quality service.
- Assess Your Company Budget
and Needs. - With knowledge of your
company's current budget and VoIP needs, you can more easily select the
service provider and feature options that meet your requirements.
- Determine Your Equipment
Needs. - Evaluate your current and
near future VoIP equipment needs. Phones can be purchased from around $50
to $500 or more. Once you decide which feature options are immediate
requirements and which ones can be added later as needed, you are ready to
choose your service provider.
- Compare VoIP Providers. - By comparing VoIP company
service options, advanced features and equipment along with user and
industry reviews, you can best make a wise decision, selecting the ideal
VoIP provider for your enterprise.
Important Information to Request from Any
Potential VoIP Provider
Before signing a
service contract with any business VoIP provider, be sure to request basic
service information and practices in writing. You need to be certain of such details
as startup costs and monthly fees, any limitations and costs on portable phone
numbers and exactly which features are included in the service package you
select. You also need to know if international calling is included, charges for
adding extra features and the extent of customer care and technical services
provided. Also important are such issues as whether your provider offers a
money back guarantee and if there are any cancellation fees. It is also helpful
to determine prior to signing up for VoIP services if there are any hidden fees
assessed by your chosen provider.
Take Full Control and Advantage of Your VoIP
System
Once your new business
VoIP system and service are in place, you and your staff members will have
full-control capabilities for use of your business communications system. Your
service provider will ensure connection with your online portal for customizing
your telecomm options. These modern digital portals are user-friendly, enabling
feature changes and additions to be made for immediate availability. You and
your staff can make decisions and changes in real-time that work for you right
in the moment.
You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.
You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.
Major Business Benefits and Advantages of
Installing VoIP
With an excellent
quality VoIP system installed and running well in your company offices to
provide remote access for you and your employees, you can work much more
efficiently, achieving more in less time. You will enjoy the many benefits of
knowing that you can leave the responsibility of your advanced office
telecommunications system operations to your VoIP provider while you handle
other important business matters. Other major benefits and advantages of your
new business VoIP system enable you to accomplish the following:
- Schedule Your Own Business
Hours. - With the aid of your
comprehensive VoIP installation, you can virtually work whatever hours you
choose, from any location. With one designated telephone extension, clients
can reach you wherever you are by calling one number. This number can be
programmed to ring through to all your phones at once—cell phone, home
number, or any other number you direct calls to, including voicemail. The
virtual extension can also handle your outgoing calls, whether you are in
the office, at home, using your cell phone from the airport or at a hotel
in another city. Also, the phone of your call's recipient will register
your number on caller ID, no matter what phone or digital device you place
the call from.
- Telecommute with Style and
Ease. - With use of hosted PBX from
the cloud, your advanced communications system can quickly connect you
with another office or with everyone in your company, even if you have
both national and international office locations. With the expert
technology of hosted PBX, by dialing a single extension, you can be in
touch with Pittsburgh or Paris.
- Use Diverse Messaging
Features. - Gain benefits from such
messaging options as Voicemail Transcription so you can read textual
messages while in meetings or other places where listening to messages is
inappropriate or not possible. After receiving transcriptions, you can fax
or email documents and carry on business quietly, all by using a few
simple functions on your phone. You can also forward these transcribed
messages to other business associates or staff members silently, without
disturbing anyone around you. Even when you are in transit from your
office to another location, many commuter trains and buses now enforce
quiet policies and limit cellular phone use by passengers. However, this
is never a problem when you have sophisticated Voicemail Transcription
service as a feature of your company's VoIP plan.
- Request Multiple Phone
Numbers. - VoIP providers often supply
additional phone numbers to service subscribers, free of charge or for a
nominal fee. Some providers offer virtual extensions, virtual faxing
options and toll-free numbers. Your VoIP service may also include
unlimited calling, directory assistance and Internet 911 connection. To
gain ultimate competitive business advantages, consult your VoIP provider
team to ensure that you understand all the features and functions
available to you according to your advanced telecomm service plan. Let
your VoIP system work fully for you to best customize and optimize your
total business communications experience.
Premium VoIP Features for Advanced Business
Calling
Along with the many
standardized options available for use with your VoIP business system, you also
have use of premium options. Some features may be unique offerings of one
service provider, while others are frequently included by most providers.
Advanced features and options you are likely to have access to include the
following:
- Auto Attendant. - This convenient feature
provides you with use of a virtual receptionist. Automated and on-duty
24/7/365, this assistant can answer your phone calls, speaking politely to
callers and transferring them to extensions of the appropriate staff
members or departments via menu options.
- Auto-Call Distribution (ACD). - As an advanced model of the
call-search feature, this option can actually locate and connect the
correct office and employee to handle each incoming call.
- Business SMS. - With this valuable
function, you can direct text messages to your clients, business
associates or departmental divisions through your business phone number
from your mobile phone.
- Call Barge-In. - This valuable option
enables the user to place a call as a conferencing barge. This forced barge-in
results in a three-way call along with a listen in or call monitoring
capability. Company officials have the option of using a warning tone to
announce the barge-in to call participants on the line.
- Call Me Now. - This helpful feature
enables clients to enter their telephone numbers on your business website
to reach your company directly.
- Call Recording. - This sophisticated feature
supports employee recording, playback, downloading and deletion of all
calls, both inbound and outbound. Usually offered as an extension option,
users can program this function for use on selected extensions or over
their complete systems.
- Conference Bridge. - With this useful function,
companies can host their own conference calls. With most VoIP service
plans, the average number of participating callers is about 15 to 25 for a
reasonable flat monthly charge.
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